Return-Path: Delivered-To: alvarochf@traceseis.com Received: from cs510.bluehost.com by cs510.bluehost.com with LMTP id sI6/OKYex2hZhgAAWiBQxw (envelope-from ) for ; Sun, 14 Sep 2025 13:59:34 -0600 Return-path: Envelope-to: alvarochf@traceseis.com Delivery-date: Sun, 14 Sep 2025 13:59:34 -0600 Received: from mta-174-84-113.intercom.com.sparkpostmail.com ([192.174.84.113]:27106) by cs510.bluehost.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.98.2) (envelope-from ) id 1uxsso-00000000CPR-2sJl for alvarochf@traceseis.com; Sun, 14 Sep 2025 13:59:34 -0600 X-MSFBL: x5WXHrLcaOtZeTjRcwezf0JikWqBc9cjNMdZYc4FvrA=|eyJ0ZW5hbnRfaWQiOiJ pbnRlcmNvbSIsInN1YmFjY291bnRfaWQiOiI0ODk3MyIsImN1c3RvbWVyX2lkIjo iMSIsInIiOiJhbHZhcm9jaGZAdHJhY2VzZWlzLmNvbSIsIm1lc3NhZ2VfaWQiOiI 2OGM0OTkxZWM3NjgyYjY5MTQxZSJ9 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=cryptolens.io; s=intercom; t=1757879961; i=@cryptolens.io; bh=h0b68i33Q3P1CxTE+qFDqT0+cCk1kaWWA0GEcphw8rs=; h=To:Content-Type:Date:Subject:From:Message-ID:From:To:Cc:Subject; b=e7bcxS7zdbZ8O2+8cO5EC3uaCoRIL1N1saw5qyvlHYjjZd+VThbQq8CClO8uaRiNV 8Ab1sVp3kxEMh9tzt4WTkhNKHjIcRUUpC7ngg6ty57IayUc2QZXsezk4xFPVxKt9Es +pr/GtQm7jSqoJ4Tan2aTXUFGNL43fLAO/jDJj88= Received: from [10.90.5.215] ([10.90.5.215]) by i-0adace472f9d5859e.mta2vrest.sd.prd.sparkpost (ecelerity 5.1.0.74599 r(msys-ecelerity:tags/5.1.0.9)) with REST id E1/49-06405-99E17C86; Sun, 14 Sep 2025 19:59:21 +0000 To: alvarochf@traceseis.com Content-Type: multipart/alternative; boundary="_----Tz2it2JETCyBKxctbklwWQ===_91/49-06405-99E17C86" MIME-Version: 1.0 Reply-To: Martin from Cryptolens References: Date: Sun, 14 Sep 2025 19:59:21 +0000 Subject: Re: Access Denied X-Intercom-Comment-Id: 30297976954 X-Intercom-Notification-Reason: support_email X-Intercom-Bin: proven_users From: "Martin from Cryptolens" Message-ID: <382624f5-c9f42ff0-1757879961-215470818781268-1000832@outbound.intercom.cryptolens.io> X-Report-Abuse: Please report spam or abuse to abuse@intercom.io X-Intercom-App-Id: uyf5hx0o In-Reply-To: X-Auto-Response-Suppress: OOF, AutoReply X-Mailgun-Variables: {"app_id":"uyf5hx0o","conversation_id":"215470818781268","intercom_message_id":3137030776,"user_id":"68c6995456bc4a9d3338e95c"} --_----Tz2it2JETCyBKxctbklwWQ===_91/49-06405-99E17C86 Content-Transfer-Encoding: 7bit Content-Type: text/plain; charset="UTF-8" Hi, we have a troubleshooting guide here that might be helpful: https://help.cryptolens.io/getting-started/troubleshooting-guide --_----Tz2it2JETCyBKxctbklwWQ===_91/49-06405-99E17C86 Content-Transfer-Encoding: 7bit Content-Type: text/html; charset="UTF-8"

Hi, we have a troubleshooting guide here that might be helpful: https://help.cryptolens.io/getting-started/troubleshooting-guide
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On Sun, Sep 14, 2025 at 21:33 PM, alvarochf@traceseis.com wrote:

Hello, I am alvaro Chaveste and I'm trying to set up a products and its
key and sdk but everytime I run it it gives me 'access denied'. I have
changed the product ID, the auth, the RSAP key to all be the ones from
the product's page and still cannot get it to work. I tried starting
with import sys, I've deleted invisible characters after one of the \, i
dont know what else I can do. Please help, the help page could not find
anything on 'access denied'

Thank you
Alvaro Chaveste
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