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Date: Wed, 18 Mar 2026 17:01:02 -0500 (CDT)
From: Intercom <hello@intercom.com>
Reply-To: reply@intercom.com
To: alvarochf@traceseis.com
Message-ID: <1208912457.380902575.1773871262857@abmktmail-batch1m.marketo.org>
Subject: Notice of updates to Intercom Additional Product Terms
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------=_Part_380902574_1901004087.1773871262856
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Dear Intercom Customer,=20

 This notice is to inform you of some upcoming changes to our Additional Pr=
oduct Terms, which will take effect for all our existing customers on 17 Ap=
ril 2026. These updates are specific to our AI Products and Data Connectors=
.=20

 The Additional Product Terms are being updated to:

- Clarify the definition of Input, as it relates to customer-provided guida=
nce, instructions, triggers, etc. and your ability to train Fin AI Agent <h=
ttps://em.intercom.com/MjU4LUNMVy0zNDQAAAGgofAchgsE3w2Uocu88EJF09hhvMKav2yG=
OB4xFA3EM1KHHInBis4Cfh6XlqkqnYbmD6V1oDE=3D>;

- Add terms that specifically apply if a customer uses a Pro feature (in pa=
rticular, CX Score) to evaluate the performance of its human support agents=
; and


- Introduce specific terms covering Data Connectors <https://em.intercom.co=
m/MjU4LUNMVy0zNDQAAAGgofAchtzyolflqd8biIkicFTA1TaCipy8ktwfgt4t5XTOQtq3TXy60=
6NM8yF6oQLinPhW9j4=3D> (formerly Custom Actions).

 For more details on these updates, see this Intercom AI Products: A guide =
for customer legal and security teams Help Centre <https://em.intercom.com/=
MjU4LUNMVy0zNDQAAAGgofAchmdDm-DUIJJFGeK8AdSPNA8AVyoM12sVPsgolOsyZ2bozjvf2We=
jaVF2EED-dx5ltvY=3D> article.=20

 If you have any questions, please feel free to reach out at legal@intercom=
.io <https://em.intercom.com/MjU4LUNMVy0zNDQAAAGgofAchmpK6XSsvmafswXFZvxgVs=
T0trcyea9UPmsC14b4RsLgx30rv0hAYpSRK-MyL8WlzrU=3D>.=20

 The Intercom Legal Team
Intercom =C2=A9 2026
 55 2nd St =C2=B7 San Francisco, CA =C2=B7 94105
This email was sent to alvarochf@traceseis.com. View our Privacy Policy <ht=
tps://em.intercom.com/MjU4LUNMVy0zNDQAAAGgofAchqe5m89lxs531F1cOOlkjpzRwSiFj=
NqK8dl9MG8XSuPKL8I9fTQR422bE_mePvQgLUA=3D>.

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<div>
 Dear Intercom Customer,=20
<br>=20
<br> This notice is to inform you of some upcoming changes to our Additiona=
l Product Terms, which will take effect for all our existing customers on 1=
7 April 2026. These updates are specific to our AI Products and Data Connec=
tors.=20
<br>=20
<br> The Additional Product Terms are being updated to:=20
</div>=20
<div style=3D"padding-left: 30px;">=20
<br>- Clarify the definition of Input, as it relates to customer-provided g=
uidance, instructions, triggers, etc. and your ability to=20
<a href=3D
"https://em.intercom.com/MjU4LUNMVy0zNDQAAAGgofAchgsE3w2Uocu88EJF09hhvMKav2=
yGOB4xFA3EM1KHHInBis4Cfh6XlqkqnYbmD6V1oDE=3D" target=3D"_blank" id=3D""
>train Fin AI Agent</a>;=20
</div>=20
<div style=3D"padding-left: 30px;">=20
<br>- Add terms that specifically apply if a customer uses a Pro feature (i=
n particular, CX Score) to evaluate the performance of its human support ag=
ents; and=20
</div>=20
<div style=3D"padding-left: 30px;">=20
<br>=20
</div>=20
<div style=3D"padding-left: 30px;">
 - Introduce specific terms covering=20
<a href=3D
"https://em.intercom.com/MjU4LUNMVy0zNDQAAAGgofAchtzyolflqd8biIkicFTA1TaCip=
y8ktwfgt4t5XTOQtq3TXy606NM8yF6oQLinPhW9j4=3D" target=3D"_blank" id=3D""
>Data Connectors</a> (formerly Custom Actions).=20
</div>=20
<div>=20
<br> For more details on these updates, see this Intercom AI Products: A gu=
ide for customer legal and security teams=20
<a href=3D
"https://em.intercom.com/MjU4LUNMVy0zNDQAAAGgofAchmdDm-DUIJJFGeK8AdSPNA8AVy=
oM12sVPsgolOsyZ2bozjvf2WejaVF2EED-dx5ltvY=3D" target=3D"_blank" id=3D""
>Help Centre</a> article.=20
<br>=20
<br> If you have any questions, please feel free to reach out at=20
<a href=3D
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